Privacy Policy
Last updated: July 2, 2026
This Privacy Policy explains how Seller Matter ("Seller Matter", "we", "us", or "our") collects, uses, stores, protects, shares, and deletes information when you use the Seller Matter website (sellermatter.com) and the Seller Matter application (app.sellermatter.com) (together, the "Services"). Seller Matter provides software tools that help Amazon sellers automate pricing, request customer reviews, and analyze profitability.
By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
1. Information We Collect
1.1 Information you provide to us
- Account information: name, email address, password, and company details you provide when creating an account.
- Billing information: subscription plan and payment details. Payments are handled by our payment processing providers; we do not store full payment card numbers on our systems.
- Support and contact information: messages you send us through our contact form or by email, including your name, email address, and phone number if provided.
- Configuration data: pricing strategies, price boundaries, cost of goods, expense entries, email templates, and campaign settings you create in the application.
1.2 Information we receive from Amazon Selling Partner API
When you connect your Amazon Seller Central account to Seller Matter through Amazon's secure OAuth authorization flow, we access data from the Amazon Selling Partner API (SP-API) strictly to provide the Services to you. Depending on the features you use, this may include:
- Product listing and catalog information (titles, ASINs, SKUs, images, conditions);
- Offer and pricing information, including competitive pricing data and price change notifications;
- Inventory information;
- Order information, which may include limited buyer-related information made available by Amazon;
- Financial and settlement information such as fees, payouts, and transaction summaries;
- Seller performance and feedback information.
We access, use, and retain Amazon data in accordance with Amazon's Acceptable Use Policy and Data Protection Policy. We use this data only to provide and improve the Services you have requested, never for advertising to third parties, and we do not sell it.
1.3 Information collected automatically
- Usage and log data: IP address, browser type, device information, pages viewed, and actions taken in the Services, collected to operate, secure, and improve the Services.
- Cookies and similar technologies: we use cookies that are necessary for the Services to function (such as session authentication) and to remember your preferences. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the Services from working.
2. How We Use Information
- To provide the Services: automated repricing, review request campaigns, and profit and sales analytics;
- To create and manage your account and subscriptions, and to process payments;
- To send service-related communications such as onboarding information, security notices, and billing notifications;
- To respond to your support requests and inquiries;
- To monitor, secure, troubleshoot, and improve the Services;
- To comply with legal obligations.
We do not use your data for third-party advertising, and we do not sell personal information or Amazon data to anyone.
3. How We Store and Protect Information
- All data is transmitted over encrypted connections (HTTPS/TLS).
- Data is stored on secured cloud infrastructure with access restricted to authorized personnel who need it to operate the Services.
- Amazon SP-API credentials and authorization tokens are stored encrypted and are never exposed to other users or third parties.
- We apply the technical and organizational measures required by Amazon's Data Protection Policy, including access controls, network protection, and logging.
- No method of transmission or storage is completely secure; if we become aware of a security incident affecting your personal data, we will notify you and the relevant authorities as required by applicable law and by Amazon's policies.
4. How We Share Information
We share information only in the following limited circumstances:
- Service providers: hosting, infrastructure, email delivery, and payment processing providers that process data on our behalf under contractual confidentiality and data protection obligations;
- Amazon: data is exchanged with Amazon through the SP-API as necessary to provide the Services (for example, submitting price updates or review requests you configure);
- Legal requirements: when required by law, regulation, legal process, or enforceable governmental request, or to protect the rights, safety, and property of Seller Matter, our users, or the public;
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case this Privacy Policy will continue to apply to your data.
We never sell, rent, or trade your personal information or Amazon data.
5. Data Retention and Deletion
- We retain your account data for as long as your account is active or as needed to provide the Services.
- Buyer-related personal information received through the Amazon SP-API is retained no longer than permitted by Amazon's Data Protection Policy and is deleted after it is no longer required to fulfill the purpose for which it was obtained, except where longer retention is required by law.
- When you disconnect your Amazon store, we stop collecting data from that store. When you close your account or request deletion, we delete or irreversibly anonymize your personal data within 30 days, except for data we are legally required to retain (such as invoicing records).
- You can request deletion of your account and associated data at any time by emailing support@sellermatter.com.
6. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK). These rights may include:
- Access to the personal data we hold about you;
- Correction of inaccurate or incomplete data;
- Deletion of your personal data;
- Restriction of or objection to certain processing;
- Data portability;
- Withdrawal of consent where processing is based on consent.
To exercise any of these rights, contact us at support@sellermatter.com. We will respond within the timeframes required by applicable law. You also have the right to lodge a complaint with your local data protection authority.
7. International Data Transfers
Your information may be processed in countries other than the one in which you reside. Where data is transferred internationally, we take steps to ensure it receives an adequate level of protection consistent with this Privacy Policy and applicable law.
8. Children's Privacy
The Services are intended for business use by adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.
9. Third-Party Links
The Services may contain links to third-party websites, including Amazon Seller Central. This Privacy Policy does not apply to those websites; please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through the Services. Your continued use of the Services after an update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: support@sellermatter.com
- Address: FSM Mah., Balkan Cad., JUSTWork Ofis Kampüs, No: 62A, 34770, Ümraniye, İstanbul / Türkiye